Last updated: 30 September 2026

SPA CHALET VELUWE respects your privacy and handles personal data with care.

This Data Policy explains what personal information we may collect, why we use it, how we protect it and what rights you have.

1. Who is responsible for your personal data?

The responsible party for personal data processed in connection with SPA CHALET VELUWE is Boban Magoc, owner.

Email: [email protected]

Registered legal name: SPA CHALET VELUWE

VAT identification number: NL005325175B34

2. What personal data may we process?

Depending on how you interact with us, we may process information such as:

Name and surname
Email address
Telephone number
Booking details
Arrival and departure dates
Number of guests
Information necessary to arrange your stay
Messages and correspondence with us
Payment or transaction information where necessary to process a booking
Information concerning special requests
Information voluntarily provided by you when contacting us

We aim to process only information that is necessary for the relevant purpose.

3. Why do we use your information?

We may use personal data for the following purposes:

Managing reservations: To process, confirm and manage your reservation and provide the accommodation you have booked.

Communicating with guests: To answer questions, respond to requests, provide arrival information and communicate important information concerning your stay.

Providing the accommodation: To arrange check-in, check-out, guest services, cleaning and other practical aspects of your reservation.

Payments and administration: To process payments, maintain booking and accounting records and comply with applicable legal and tax obligations.

Customer service and complaints: To respond to complaints, investigate problems and improve the guest experience.

Legal obligations: Where required, we may process information to comply with legal, tax, accounting or other regulatory obligations.

4. Legal basis

Depending on the circumstances, personal data may be processed because:

• It is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• We are legally required to process certain information.
• Processing is necessary for our legitimate interests, where those interests do not override your rights and freedoms.
• You have provided consent where consent is required.

We do not use personal data for purposes that are incompatible with the reason for which it was collected.

5. Booking Platforms and Service Providers

Bookings may be made directly through our website, which is facilitated by Smoobu, or through third-party booking platforms such as Booking.com and Airbnb.

We may also use booking management, website, payment, communication, hosting, accounting or other service providers, such as Stripe or PayPal, to operate the accommodation business.

These providers may process personal data on our behalf or independently according to their own privacy policies, depending on the service and their role. Where required, appropriate contractual and legal safeguards are used.

6. How long do we keep your data?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Manage your booking and stay.
• Handle questions or complaints.
• Meet legal, accounting and tax obligations.
• Establish, exercise or defend legal claims where necessary.

Different types of information may therefore be retained for different periods. When personal data is no longer required, it will be deleted or securely disposed of where appropriate.

7. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise a privacy right, please contact: [email protected]

We may need to verify your identity before processing certain requests.

8. Complaints

If you believe that your personal data has not been handled correctly, please contact us first so that we can investigate the matter.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), where applicable.

9. Cookies

Our website may use cookies or similar technologies required for the operation, security and functionality of the website.

Depending on the services enabled on the website, additional cookies may be used for analytics, preferences, marketing or other purposes. Where consent is legally required, we will request it before placing non-essential cookies.

10. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Changes to this Data Policy

We may update this Data Policy from time to time, for example when our services, website or legal obligations change. The latest version will be published on this page with the relevant update date.

12. Contact

For questions about this Data Policy or the processing of your personal data, please contact:

SPA CHALET VELUWE dedicated data privacy email address: [email protected]